FAQ
Booking & Packages
1. How do your travel packages work?
Our process is designed to be straightforward and premium. You simply select your desired event and choose between a 'Ticket Only' or a 'Ticket & Hotel' package. We take the guesswork out of the logistics: every package includes a high quality match or race ticket, and our hotel packages always feature hand picked 3 or 4-star accommodations ideally located for your weekend. Once confirmed, we handle the rest. All ticket information can be found at the event information on our website.
2. Are the prices per person or per booking?
All prices displayed on our website are per person. For our 'Ticket & Hotel' packages, the price is based on two people sharing a double or twin room in one of our selected 3 or 4-star hotels. If you are traveling solo, please contact us before booking, as a single room supplement may apply. For 'Ticket Only' options, the price shown is simply the price for one individual ticket.
3. Is my booking 100% guaranteed?
Once your booking is confirmed by our team, it is 100% guaranteed. After you place an order, we manually verify the real time availability with our partners. You will receive a definitive confirmation email within 24 hours. In the rare event that a ticket becomes unavailable in the moments between your order and our processing, we will offer you a full refund or a comparable alternative immediately.
Tickets & Delivery
4. When will i receive my tickets?
Timing depends on the specific event and the organizer's security protocols. Generally, e-tickets or mobile app tickets are dispatched 7 to 14 days before the event. For high security events, some organizers release tickets only 48 to 72 hours in advance. All ticket delivery information can be found on the product page of the event for the specific event
5. Can you arrange my flights?
Flights are not included in our standard online packages to allow you maximum flexibility with your preferred airline and departure airport. However, we offer a bespoke flight service for our clients. If you would like us to handle your flight arrangements, simply sent an email to info@grandstandtravel.com and we will make a full package for your event.
6. Why do I need to provide ticket holder details
To ensure a secure and seamless experience, most major sports organizers including Formula 1 and major football leagues now issue personalized tickets. This means each ticket must be registered to a specific person to prevent unauthorized reselling and to comply with stadium security protocols. By providing the correct Name and Date of Birth during our 'Ticket Holder' step, we can guarantee that your tickets are officially registered and valid for entry upon arrival
Travel & Accommodation
7. Can I upgrade my hotel or stay longer?
Absolutely. We pride ourselves on creating the perfect weekend for our guests. If you wish to upgrade to a 5-star hotel, add extra nights to your stay, or arrange a specific room type (such as a suite), please contact us directly. We specialize in custom itineraries and will provide you with a tailored quote to match your exact requirements.
Cancellations & Support
8. What happens if an event is rescheduled or cancelled?
If an event is rescheduled to a new date by the organizer, your tickets and hotel booking will typically remain valid for the new dates. As a premium agency, we will coordinate with our partners to ensure your booking remains secure for the rescheduled event. In the rare case of a full cancellation, we will work with our suppliers to facilitate a refund or credit, subject to our Refund Policy. Please note that Grandstand Travel is not responsible for independent travel arrangements, such as flights, that are affected by event changes. We strongly recommend that all guests purchase comprehensive travel insurance.
9. How can I reach support during my trip?
Your peace of mind is our priority. Before you depart, you will receive a digital travel itinerary containing all necessary booking details and instructions. During your travel weekend, our team is available for real-time assistance via email and Instagram DM. We monitor these channels closely during event days to ensure any urgent questions regarding your tickets or accommodation are handled swiftly.