Terms of service

Terms of service Grandstand Travel
Version: 08/03/2026
Applicable to: all offers, bookings and agreements with Grandstand Travel.

1. Definitions

  1. Grandstand Travel: Grandstand Travel, based in Enschede, reachable via info@grandstandtravel.com.
  2. Customer: the natural person or legal entity making a booking.
  3. Package: a combination of services offered by Grandstand Travel, including at least event admission tickets and accommodation (hotel), optionally supplemented with additional services.
  4. Suppliers: external parties such as ticket suppliers, accommodation providers and event organisers.
  5. Confirmation: the final confirmation of availability and price by Grandstand Travel after an order has been placed.

2. Applicability

  1. These terms apply to all offers, bookings, payments and agreements with Grandstand Travel.
  2. Deviations apply only if confirmed in writing by Grandstand Travel.
  3. By booking, the Customer declares to have read and accepted these terms.

3. Offer and formation of the agreement

  1. All offers on the website or in communications are non binding and subject to availability and price changes by Suppliers.
  2. The agreement is only finalized upon receipt of the 'Booking Confirmed' email. Until this confirmation is sent, Grandstand Travel reserves the right to reject a booking request due to sudden price fluctuations or availability issues with Suppliers.
  3. An order placed via the website is a request to book. The agreement becomes final only after confirmation by Grandstand Travel.
  4. Grandstand Travel aims to send the Confirmation within 24 hours after the order is placed.

  5. If (part of) the Package is no longer available or the purchase price has demonstrably changed, Grandstand Travel will offer one of the following options:

    • a suitable alternative,or
    • cancellation free of charge with refund of the amount paid for the unavailable part, or
    • full cancellation with refund of the total amount if no suitable alternative is available.

4. Prices, payments and service fees

  1. All prices are in euros unless stated otherwise.
  2. Grandstand Travel may charge service fees. These will be clearly stated in the offer or at checkout.
  3. Payment is made via the available payment methods.
  4. Grandstand Travel can finalise reservations and purchases only after receiving payment.
  5. If a Customer receives a refund, this will be processed via the same payment method unless agreed otherwise.

5. Package contents and included items

  1. Included items are listed on the product page and or in the booking confirmation.
  2. The Customer is responsible for valid travel documents and compliance with local rules.
  3. Not included unless explicitly stated:
    • transport (flight, train, car)
    • transfers
    • travel and cancellation insurance
    • local taxes, city tax, resort fees
    • on site expenses

6. Tickets: delivery, use and restrictions

  1. Tickets are delivered in accordance with the terms of the ticket supplier and or organiser.
  2. Delivery timing may vary. Grandstand Travel will communicate an indicative delivery moment but cannot guarantee that tickets are available immediately after confirmation.
  3. Tickets may be personalised. The Customer is responsible for providing personal details in time and correctly as required.
  4. Resale, commercial use or modification of tickets may be prohibited by the organiser. In case of violation, access may be refused without any right to a refund.
  5. Grandstand Travel is not liable for loss, theft or misuse of tickets after delivery, unless there is intent or gross negligence on the part of Grandstand Travel.

7. Accommodation: reservation and conditions

  1. Hotels apply their own terms, including check in times, deposits and house rules.
  2. Any local taxes or surcharges may be charged by the hotel on site.
  3. The Customer must arrange any damage or incidents directly with the hotel, and inform Grandstand Travel if support is required.

8. Changes requested by the Customer

  1. Requests for changes (names, dates, ticket type, hotel) are subject to supplier terms.
  2. Supplier fees for changes will be passed on to the Customer.
  3. Grandstand Travel may charge additional administration fees, provided these are communicated in advance.
  4. Changes may result in higher prices. Grandstand Travel will communicate this in advance.

9. Changes by organiser or suppliers

  1. Events may change in date, schedule, location, programme or duration. This does not generally entitle the Customer to free cancellation.
  2. If an event is rescheduled, the booking remains valid for the new dates. Grandstand Travel is not liable for costs related to independent travel arrangements (e.g., flights or car rentals) made by the Customer. We strongly recommend comprehensive travel insurance to cover such risks.
  3. If an event is cancelled, the refund rules of the organiser and ticket supplier apply. Grandstand Travel will support the handling process.
  4. Grandstand Travel is not responsible for organiser decisions such as changes in grandstand allocation, view restrictions, line up or entry requirements.

10. Cancellation by the Customer

  1. After Confirmation, cancellation terms apply as stated in the booking confirmation and depending on ticket and hotel terms.
  2. Tickets are often non refundable. Hotels may be partially refundable or non refundable.
  3. Due to the time sensitive nature of sporting events and dated accommodations, all confirmed bookings are final and non-refundable. In accordance with Dutch and EU law regarding leisure activities and travel services for a specific date, the statutory 14-day right of withdrawal (herroepingsrecht) does not apply.
  4. Grandstand Travel will communicate the cancellation conditions per booking.
  5. In case of cancellation, costs may be up to 100 percent of (parts of) the travel price.

11. Force majeure

  1. Force majeure includes, among other things: extreme weather conditions, pandemics, strikes, war, government measures, venue closures, and other circumstances beyond the control of Grandstand Travel.
  2. In the event of force majeure, Grandstand Travel will make reasonable efforts to offer a solution, but is not obliged to compensate damages unless Suppliers provide refunds.
  3. In the event of a full cancellation where a Supplier provides a refund, Grandstand Travel reserves the right to deduct a reasonable administrative fee from the total refund amount to cover processing and service costs.

12. Liability

  1. Grandstand Travel is not the organiser of the event and has limited influence over its execution.
  2. Grandstand Travel is not liable for indirect damages, consequential damages, lost opportunities or non material damages.
  3. Grandstand Travel’s liability is in all cases limited to the amount the Customer paid for the relevant part, or to the amount paid out by the liability insurer if that amount is lower.
  4. These limitations do not apply in case of intent or gross negligence by Grandstand Travel.

13. Complaints and contact

  1. Complaints must be submitted as soon as possible via info@grandstandtravel.com, including a clear description and relevant documents.
  2. Grandstand Travel aims to provide a substantive response within 5 business days.
  3. Complaints on site must be reported immediately so that a solution may be possible.

14. Privacy

  1. Grandstand Travel processes personal data for the performance of the booking and communication.
  2. See the privacy policy for details on processing, retention periods and data subject rights.

15. Governing law and disputes

  1. Dutch law applies to all agreements.
  2. Disputes will preferably be resolved by mutual consultation. If this is not possible, disputes will be submitted to the competent court in the Netherlands.