Refund policy

1. Finality of Booking

At Grandstand Travel, we specialize in bespoke sports travel experiences. Once a booking is confirmed by our team, we immediately secure your tickets and accommodation through our global partners. Due to the time-sensitive nature of sporting events and the strict policies of our suppliers, all sales are considered final.

2. Cancellations by the Customer

Because we purchase non-refundable tickets and hotel rooms specifically for your order, we cannot offer refunds, exchanges, or cancellations if you decide not to travel.

• Tickets: Tickets for sports events are 100% non-refundable.
• Travel Packages: If you wish to cancel a full package (Ticket & Hotel), no refund will be issued. We can, however, provide you with the necessary documentation to support a claim with your personal travel insurance provider.

3. Event Rescheduling & Cancellations by Organizers

If an event is rescheduled or cancelled by the official organizer (e.g., FIA, Premier League, or local authorities), the following applies:

• Rescheduling: Your booking remains valid for the new date. No refunds are provided for rescheduled events.
• Cancellation: If an event is cancelled without a replacement date, we will work with our suppliers to facilitate a refund or credit note, minus any non-recoverable administrative costs.

4. Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance at the time of booking. A good policy typically covers unforeseen circumstances such as illness, travel disruptions, or personal emergencies that may prevent you from attending.

5. Manual Confirmation Guard

Please note that your booking is only finalized 24 hours after you receive our "Booking Confirmed" email. In the rare event that we cannot fulfill your request due to sudden unavailability with our suppliers, a full refund will be processed immediately to your original payment method.